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1. Introduction
Enrola Pty Ltd ("we," "us," or "our") is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services as an educational comparison site. By accessing or using our services, you consent to the collection, use, and disclosure of your personal information as described in this policy.
2. Open and Transparent Management of Personal Information
We are committed to managing your personal information in an open and transparent way. This Privacy Policy provides detailed information about our data handling practices and how you can contact us with any queries or concerns.
3. Anonymity and Pseudonymity
Where practicable, you have the option of interacting with us anonymously or by using a pseudonym. However, to provide certain services, such as assisting with course applications, we may need to collect personal information that identifies you.
4. Collection of Personal Information
4.1 Types of Personal Information Collected
We collect personal information that is reasonably necessary for our business purposes, including facilitating your interactions with education providers such as Registered Training Organisations (RTOs). This may include:
- Contact Information: Name, email address, phone number, and postal address.
- Educational and Professional Background: Academic history, qualifications, and work experience.
- Billing and Payment Information: Credit card details and billing addresses.
- Unique Student Identifier (USI): If you apply for a course, we may collect your USI, which is a government-issued identifier for individuals undertaking nationally recognised training in Australia.
- User-Generated Content: Comments, reviews, enquiries, and other submissions.
- Technical Information: IP address, device information, browser type, cookies, and usage data.
4.2 How We Collect Personal Information
We collect personal information through various means, including:
- When you create an account or profile on our website.
- When you use our services to compare educational courses or providers.
- When you apply for a course through our platform.
- When you communicate with us via email, phone, or other channels.
- When you participate in surveys, promotions, or feedback requests.
- Through cookies and similar tracking technologies when you use our website.
4.3 Unsolicited Personal Information
If we receive unsolicited personal information about you, we will determine whether we could have collected the information under APP 3 (Collection of Solicited Personal Information). If not, we will destroy or de-identify the information as soon as practicable, provided it is lawful and reasonable to do so.
5. Notification of the Collection of Personal Information
At or before the time we collect your personal information (or as soon as practicable thereafter), we will take reasonable steps to notify you or ensure that you are aware of:
- Our identity and contact details.
- The purposes for which we are collecting the information.
- The main consequences (if any) of not providing the information.
- The organisations or types of organisations to which we may disclose the personal information, including education providers such as RTOs.
- This Privacy Policy and how you can access it.
6. Use or Disclosure of Personal Information
6.1 Primary Purposes
We may use or disclose your personal information for the primary purposes for which it was collected, including:
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Providing Our Services: Facilitating your use of our educational comparison services.
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Facilitating Interactions with Education Providers: We may provide your personal information to education providers, including Registered Training Organisations (RTOs), who offer courses in study areas you have expressed interest in studying. This may occur even if we did not specifically recommend that provider to you. By using our services and expressing interest in a course or subject area, you consent to us disclosing your relevant personal information to such education providers so they can contact you regarding educational opportunities.
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Processing Course Applications or Expressions of Interest: If you apply for, or express interest in, a course through our platform, we may collect your USI and other necessary personal information to process your application and provide it to the relevant education provider.
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Account Management and Customer Support: Managing your account, responding to your enquiries, and providing customer support.
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Processing Payments: Handling billing and payment transactions.
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Marketing Communications: Sending you updates, newsletters, and promotional materials (you can opt out at any time).
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Service Improvement: Analysing usage to improve our services, content, and user experience.
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Legal Compliance: Complying with legal obligations, resolving disputes, and enforcing our agreements.
We take reasonable steps to ensure that education providers who receive your personal information handle it in accordance with the APPs.
7. Adoption, Use, or Disclosure of Government-Related Identifiers
We may collect your Unique Student Identifier (USI) if you apply for a course through our platform. The USI is a government-issued identifier required for individuals undertaking nationally recognised training in Australia.
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Adoption: We will not adopt a government-related identifier (such as your USI) as our own identifier of you unless required or authorised by law.
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Use and Disclosure: We will only use or disclose your USI for the purposes required by law, such as verifying your identity with education providers and government agencies involved in education and training.
We are committed to handling your USI and any other government-related identifiers in accordance with the APPs and applicable laws.
8. Quality of Personal Information
We take reasonable steps to ensure that the personal information we collect, use, and disclose is accurate, up to date, and complete. We encourage you to review and update your personal information through your account settings or by contacting us.
9. Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:
- Encryption: Secure Sockets Layer (SSL) technology to encrypt data during transmission.
- Access Controls: Restricted access to personal information to authorised personnel only.
- Security Audits: Regular assessments of our data security practices.
10. Access to Personal Information
You have the right to request access to the personal information we hold about you. To make a request, please contact us using the details provided below. We will respond to your request within a reasonable period and may charge a reasonable fee for providing access.
11. Correction of Personal Information
If you believe that any personal information we hold about you is incorrect, incomplete, or out of date, you can request that we correct the information. We will take reasonable steps to correct the information to ensure it is accurate, up to date, and complete.
12. Complaints and Enquiries
If you have any questions, concerns, or complaints about our handling of your personal information, please contact us using the details provided below. We will investigate your complaint and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
13. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, analyse site usage, and assist with our marketing efforts. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.
14. Links to Third-Party Websites
Our website may contain links to third-party websites for your convenience and information. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. If we make significant changes, we will notify you by email or through a notice on our website. Your continued use of our services after any changes indicates your acceptance of the updated policy.
16. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: ADMIN@ENROLA.COM.AU
